PAYMENT AND REFUND POLICY – www.unlockchanges.in

Last Updated: [10th Feb 2025]

Unlock Changes is dedicated to providing a secure and transparent payment process for all customers. This Payment and Refund Policy outlines the terms and conditions governing payments, subscriptions, cancellations, and refunds for products and services offered through www.unlockchanges.in. By purchasing any product or service on this platform, you acknowledge and agree to the terms stated herein.

  1. Payment Terms

1.1 Online Payment Requirement All payments for products and services on www.unlockchanges.in must be made online through the available payment gateways. We accept multiple payment modes, including:

  1. Credit/Debit Cards (Visa, MasterCard, American Express, etc.)
  2. UPI and Net Banking (for Indian customers)
  3. Digital Wallets
  4. Payment Gateways supporting international transactions

1.2 One-Time Purchase vs. Subscription-Based Payments Unlock Changes offers a variety of digital products and services, categorized as follows:

  1. One-Time Purchase: Some products can be purchased with a single payment, granting the customer lifetime access.
  2. Subscription-Based Services: Certain products and services operate on a recurring payment model (monthly, quarterly, or annually). Subscriptions will renew automatically unless canceled by the customer before the next billing cycle.

1.3 Pricing & Currency Conversion

  1. Prices are displayed in INR (Indian Rupees) for Indian customers and may be shown in other currencies for international users, depending on the selected payment gateway.
  2. Currency conversion rates may apply based on the customer’s location and bank policies. Unlock Changes is not responsible for any additional fees imposed by the customer’s bank or payment provider.

1.4 Taxes and Additional Charges

  1. Prices listed on the website are exclusive of applicable taxes, which may be levied as per regional regulations.
  2. Customers are responsible for bearing any transaction fees charged by their payment providers.

1.5 Payment Security

  1. All transactions are processed through secure third-party payment gateways with encryption and fraud protection measures.
  2. Unlock Changes does not store customer payment details, ensuring maximum security.
  3. Refund Policy

2.1 Product-Specific Refund Policies Given the wide range of digital products and services offered on www.unlockchanges.in, refund policies may vary for each product. The applicable refund policy will be displayed at the time of purchase. Customers are advised to review these terms carefully before completing a transaction.

2.2 General Refund Guidelines

  1. For One-Time Purchases: Refunds may be granted only in exceptional cases, at the sole discretion of Unlock Changes. Customers must contact support@unlockchanges.in within 14 days from the date of purchase to request a refund.
  2. For Subscription-Based Services: Customers must request a refund within the 14-day refund window after the initial payment. No refunds will be issued for mid-term cancellations once the billing cycle has begun.
  3. For Digital Downloads & E-Learning Courses: Due to the nature of digital products, refunds will not be provided once access to the product has been granted unless there is a technical issue preventing access.

2.3 Refund Process

  1. Customers requesting a refund must email support@unlockchanges.in with their order details and reason for the request.
  2. Refunds, if approved, will be processed within 7-10 business days from the date of approval.
  3. The refund amount will be credited back to the original payment method. If the payment method is no longer valid, the customer must provide an alternative method for processing.
  4. Unlock Changes reserves the right to deny refund requests that do not meet the stated policy terms.

2.4 No Refunds in the Following Cases:

  1. Downloaded digital products where access has been granted.
  2. Misuse or unauthorized access to purchased products.
  3. Failure to meet the refund request timeline of 14 days from the date of purchase.
  4. Services rendered partially or fully before the refund request.
  5. Subscription Cancellations

3.1 Cancelling a Subscription

  1. Customers may cancel their subscriptions at any time through their account dashboard.
  2. Cancellation will stop future billings, but previously paid amounts are non-refundable unless explicitly stated otherwise.
  3. Access to the product/service will continue until the end of the billing cycle.

 

3.2 Trial Periods & Automatic Renewals

  1. Some subscription-based products may offer a free trial period. Customers must cancel before the trial period ends to avoid automatic charges.
  2. Subscription renewals will be charged automatically unless manually cancelled by the customer before the renewal date.
  3. Contact & Support

For any payment-related inquiries or refund requests, customers can reach out to us:

  1. Email: support@unlockchanges.in
  2. Phone: +91 7980960257
  3. Address: 116/1, Sukanto Sarani, Bhadrakali, Hooghly – 712232, West Bengal, India

Unlock Changes reserves the right to modify or update this Payment and Refund Policy at any time. Customers are encouraged to review the policy periodically to stay informed of any changes.